Privacy policy
Last updated: 30 September 2026
HomeLuxia ("we", "us", "our") respects your privacy. This policy explains how we collect and use your personal data in line with the UK GDPR and the Data Protection Act 2018.
Who we are (data controller)
HomeLuxia 488 Overpool Road, Whitby, Ellesmere Port, CH66 2JJ, United Kingdom Email: support@homeluxia.shop · Phone: 587 412-0645
What data we collect
- Order information: name, billing and delivery address, email, phone number
- Payment information: processed securely by our payment providers. We don't store your full card details.
- Account information: if you create an account, your login details and order history
- Technical data: IP address, browser type, device information, pages visited, via cookies and similar technologies
- Communications: messages you send us, and your marketing preferences
How we use your data and our legal basis
| Purpose | Legal basis |
|---|---|
| Processing and delivering your orders | Contract |
| Customer service and handling returns | Contract / legitimate interests |
| Fraud prevention and security | Legitimate interests |
| Legal, tax and accounting obligations | Legal obligation |
| Marketing emails | Consent (you can withdraw any time) |
| Analytics and improving our store | Legitimate interests / consent for non-essential cookies |
Who we share data with
We only share data with trusted service providers who help us run the store, such as:
- Shopify (store platform and hosting)
- Payment processors (such as Shopify Payments and PayPal)
- Delivery carriers and shipping partners
- Analytics and marketing tools (such as Google and Meta) and our email provider
We never sell your personal data. Some providers may process data outside the UK; where they do, we ensure appropriate safeguards are in place.
How long we keep your data
We keep order and accounting records for 6 years as required by UK law. Marketing data is kept until you unsubscribe. Other data is kept only as long as needed for the purposes above.
Cookies
We use essential cookies to make the store work, and, with your consent, analytics and marketing cookies. You can manage your cookie preferences through our cookie banner or your browser settings.
Your rights
You have the right to access, correct or delete your data, restrict or object to its processing, request data portability, and withdraw consent at any time. To exercise these rights, email support@homeluxia.shop. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes
We may update this policy from time to time. The latest version will always be on this page.