Shipping policy

Last updated: 30 September 2026

Where we ship

We currently ship to: all destinations available at checkout.

Processing time

Orders placed before 5:00 PM Pacific Time (Monday–Friday) are counted as placed that day. Orders placed after the cut-off, or at weekends, count from the next business day. Handling time and transit time together make up the estimated delivery time below. You'll receive a confirmation email when your order is placed and a shipping email with tracking when it's dispatched.

Delivery times and costs

Delivery times are estimates, not guarantees, and move later if delivery falls over a public holiday. Delays can happen because of carriers, weather, peak periods or customs.

Tracking

Once your order ships, we'll email you a tracking number. If you haven't received it within 3 business days of ordering, contact us.

Customs, duties and taxes (international orders)

Orders outside the UK may be subject to import duties, taxes or customs fees charged by the destination country. These are the customer's responsibility and are not included in our prices or shipping fees.

Incorrect address

Please check your address at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-delivery, and extra shipping costs may apply.

Lost or damaged parcels

If your parcel hasn't arrived within 15 business days of your order date, or arrives damaged, contact support@homeluxia.shop and we'll investigate with the carrier and put it right.