Refund policy

Last updated: 30 September 2026

Thank you for shopping with HomeLuxia. We want you to be happy with your order. If you're not, here's how returns and refunds work.

Our 30-day returns window

You can return an item for a refund within 30 days of delivery, for any reason. To start a return, email support@homeluxia.shop with your order number and a clear statement that you wish to return or cancel.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013, UK customers also have a statutory right to cancel within 14 days of receiving their goods. Our 30-day window includes and extends this right. It does not reduce it.

Returning items

  • You must send items back within 14 days of telling us you wish to return them.
  • Only new items can be returned: unused, in their original condition and packaging, with all tags and accessories.
  • Return shipping costs are paid by the customer unless the item is faulty or we sent the wrong item.
  • We recommend using a tracked service. We can't be responsible for items lost in transit back to us.
  • Please contact us before sending anything so we can give you the correct return address. Do not send returns to our registered address without contacting us first.

Refunds

  • We process refunds within 10 days of receiving the goods back.
  • Refunds go to the original payment method.
  • We refund the standard delivery cost if you cancel the whole order. Any extra cost for a more expensive delivery option you chose isn't refundable.
  • We may reduce your refund if an item has lost value because it was handled more than necessary to inspect it.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, as described and fit for purpose. If your item arrives faulty, damaged or not as described:

  1. Email support@homeluxia.shop within 30 days of delivery with your order number and clear photos.
  2. We'll offer a replacement, repair or refund, and we'll cover return postage.

Items that can't be returned

  • Made-to-order or personalised items
  • Sealed items that aren't suitable for return for hygiene reasons once opened

Contact

support@homeluxia.shop · 587 412-0645 488 Overpool Road, Whitby, Ellesmere Port, CH66 2JJ, United Kingdom